French customers visit Ruiguan to learn about LED display screens and showcase machine maintenance techniques (C)
May .22.2026
pandangan
On the last day of the LED display machine practical assessment, French engineer Julien encountered a rare signal transmission interruption problem with the LED display machine.
At the suggestion of Mr. Zhang, he used a multimeter to investigate step by step and finally found that one interface of the sending card was loose. Less than 5 minutes, troubleshooting.
Julien wiped the sweat off her forehead and smiled, saying, "In France, we usually have to replace the entire module of the LED display screen to show the machine, which costs a few hundred euros each.
Now I know that sometimes it can only be a matter of a few minutes. This will save us a significant amount of after-sales budget. ”
Before the client team left, Marc Dupont gave Ruiguan a handwritten review form:
This is the first time I have personally solved practical problems in a factory where LED display screen display machine suppliers are located.
This training has transformed our team from an 'installation team' to a true 'LED display machine technology service provider'. I am more confident in promising my clients that even if we encounter problems, our own team can solve them within 48 hours. ”
A group of French customers came to Ruiguan to learn about the real experience of LED display screen display machines
True service is to teach customers how to be strong
Ruiguan did not charge any additional fees for the LED display machine training this time.
Including material loss, engineer time, and site costs, this is actually a significant expense. But in the view of Ruiguan Overseas Business Unit, this is the most worthwhile investment.
When the French client's plane took off and returned home, they not only took away a certificate of completion for the LED display machine, but also a complete set of maintenance tools, as well as several LED display machine modules that they had personally repaired (Marc specially applied to bring them back to the country as a souvenir).
For Ruiguan, the farthest product delivery is not delivering LED display machines to the port, but planting the ability to solve problems in the hearts of customers.
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